MOMENT™ APP - SUPPORT

SoundSense Learn optimizes your hearing experience in a given sound environment. Whenever you encounter sound environments where you would like to optimize the sound, go to SoundSense Learn and follow the simple instructions.

Compare two different sound profiles, indicate which one you like more, and then let SoundSense Learn calculate your preference. The more comparisons you do, the more SoundSense Learn will learn about your preferences. You can then save the settings as a program and use them whenever you would like.

Please note that SoundSense Learn is exclusively available on selected Evoke hearing aids (440, 330, 220).

The app would like to access your location to allow you to define locations where programs are automatically activated and to enable the Find my hearing aids feature.

You may not have given permission to the app to access your location. Go to: Settings > scroll down to the MOMENT app > Location > select Always Or:  You may have disabled Location Services altogether. Go to Settings > Privacy > Location Services and enable Location Services.

You need to use the WIDEX MOMENT App to start/stop streaming and to adjust the streaming volumes. It is also possible to change the streaming program to match the preference towards speak or music.

Radio transmissions can be disturbed by other electromagnetic fields, which may come from, for example, power lines, Wi-Fi, and microwave ovens.

Yes – all Bluetooth MOMENT devices will be able support TV PLAY as of early 2021. For Bluetooth MOMENT HA’s already in the market a software update will be made available via the latest version of the MOMENT App.

Typically, sound processed in a hearing aid reaches the eardrum later than sound heard directly. And when these two ‘out of sync’ signals mix, you get an artificial sound

The PureSound program solves that with an ultrafast signal pathway that eradicates the unpleasant artefacts.

Not at this time. We recommend using the COM-DEX solution to stream to both ears with an Android phone.

Your phone probably does not fully comply with the Android Bluetooth LE protocol. Please check the Widex Evoke app compatibility list for phone models supported, or check with your hearing care professional.

When streaming music or video, the traveling of data can be affected by many factors in the entire wireless network. Often, poor internet connection or streaming high-definition data can cause interruptions to your listening experience.

The hearing aids play all the sounds that the iOS tells them to stream. Refer to your iPhone and/or the individual app settings to disable sounds generated by other apps. Go to Settings > Notifications or Settings > Sounds, to configure your preferences.

No. The iPhone (iOS) decides the default routing of the audio streaming automatically and currently does not provide a setting for users to change the default. You can however, turn off Bluetooth in the EVOKE App and then connect to the Bluetooth system in your care to stream phone calls or music.

On the app home screen, press the menu icon in the lower right corner nd then select “About". The firmware version is listed here.

The app would like to access your photos and camera to allow you to personalize programs by adding your own photos.